Intelligence isn't the problem.
Managing it is.
🧠 M.I.E (Mosaic Intelligence Engine)
Analyse and orchestrate intelligence.
🏢 Mosaic Intelligence Platform
Build intelligence pipelines.
Combine specialist AI-OS Variants into reliable enterprise workflows.
🤖 Intel Store
Buy, train, rent and trade Variant AI-OS.
Purchase individual AI specialists or complete business pipelines.
Why Mosaic Intelligence Platform?
✅ Build bespoke intelligence pipelines
🛒 Buy only the Variants you need
🎓 Train Variants on your own business
🧩 Assemble enterprise pipelines
🚀 Deploy across your organisation
📈 Scale without rebuilding
💎 Own AI as a business asset
♻️ Trade unused Variants
🌊 Control the Flow of Intelligence
💼 Based on Real Business Roles
Each Variant AI-OS represents a specialist business role, combining industry responsibilities, domain knowledge and structured workflows into a reusable AI intelligence asset.
Case Study Example
AI-OS Powered Call Centre Quality Control Pipeline
Customer
Mid-sized UK Contact Centre
250 Customer Service Advisors
High monthly call volumes
Manual quality assurance process
Growing compliance requirements
Limited management visibility
Business Challenge
The contact centre's Quality Assurance team spent the majority of their working day listening to recorded calls, completing scorecards and writing coaching notes.
As call volumes increased, management faced several challenges:
QA analysts could only review a small proportion of customer interactions.
Managers spent significant time producing reports.
Coaching quality varied between QA analysts.
Compliance checking was labour intensive.
Recruiting additional QA staff increased operational costs.
Solution
Silgram Intelligence Labs deployed a bespoke Quality Control Intelligence Pipeline using the Mosaic Intelligence Platform.
Instead of relying on a single AI assistant, M.I.E orchestrated multiple specialist AI-OS Variants, each responsible for one stage of the quality assurance process.
Intelligence Pipeline
🎧 Transcript Variant Converts call recordings into structured transcripts.
↓
✅ QA Analyst AI-OS
Reviews customer interactions against the company's quality framework.
Measures:
Communication skills
Call handling
Customer service standards
Process adherence
Overall quality score
↓
⚖️ Compliance Analyst AI-OS
Automatically checks every interaction for:
GDPR compliance
Mandatory statements
Internal policies
Regulatory requirements
Potential compliance risks
↓
🎓 QA Coach AI-OS
Creates personalised coaching plans including:
Strengths
Improvement opportunities
Coaching objectives
Recommended training
↓
❤️ Customer Experience Analyst AI-OS
Identifies trends across thousands of conversations including:
Customer sentiment
Common complaints
Recurring customer pain points
Process bottlenecks
Service improvement opportunities
↓
📊 Operations Manager AI-OS
Produces executive dashboards showing:
Team performance
Advisor trends
Compliance performance
Customer experience metrics
Strategic recommendations
Results
Following deployment of the Mosaic Intelligence Platform, the organisation experienced significant operational improvements.
⏱ Reduced Quality Assurance Workload
Routine call assessments were automated, allowing QA analysts to focus on coaching, calibration and complex investigations rather than spending hours listening to recordings.
👥 Reduced Operational Costs
Because much of the repetitive assessment work was automated, the organisation was able to support growing call volumes without increasing the size of the Quality Assurance team.
📈 Increased Review Capacity
The organisation could analyse significantly more customer interactions than was practical using manual quality assurance alone, providing management with a broader and more representative view of operational performance.
⚖ Improved Compliance Monitoring
Every analysed interaction was checked against the same compliance rules, reducing inconsistency between individual reviewers.
🎯 Better Coaching
Managers received structured coaching reports within minutes, allowing advisors to receive faster, more consistent feedback.
❤️ Improved Customer Experience
Recurring customer issues were automatically identified, enabling management to resolve underlying operational problems instead of reacting to individual complaints.
📊 Executive Intelligence
Instead of reviewing hundreds of individual scorecards, management received structured dashboards showing trends, risks and improvement opportunities across the entire operation.
Why Mosaic Intelligence Platform?
Unlike a traditional AI assistant, Mosaic Intelligence Platform orchestrates multiple specialist AI-OS Variants into a structured intelligence pipeline.
Each Variant performs a dedicated role before passing its output to the next specialist, creating reliable, repeatable enterprise workflows.
Additional AI-OS Variants can be added at any time through the Intel Store, allowing organisations to expand their intelligence pipeline as business requirements evolve.
ICO registration reference number: ZC122101
